{"id":138,"date":"2026-06-17T10:58:41","date_gmt":"2026-06-17T10:58:41","guid":{"rendered":"https:\/\/silverheadbeauty.com\/?page_id=138"},"modified":"2026-10-01T13:14:44","modified_gmt":"2026-10-01T13:14:44","slug":"politique-de-retour-remboursement","status":"publish","type":"page","link":"https:\/\/silverheadbeauty.com\/en\/politique-de-retour-remboursement\/","title":{"rendered":"Politique de retour &amp; remboursement"},"content":{"rendered":"<div id=\"model-response-message-contentr_5ada96c0bd1322e8\" class=\"markdown markdown-main-panel stronger enable-updated-hr-color\" dir=\"ltr\" aria-live=\"polite\" aria-busy=\"false\">\n<p data-path-to-node=\"5\"><i data-path-to-node=\"5\" data-index-in-node=\"0\">Applicable \u00e0 compter du 17 juin 2026 &#8211; Conforme aux articles L.221-18 et s. du Code de la consommation<\/i><\/p>\n<p id=\"p-rc_8a8b8b63c3f9b505-431\" data-path-to-node=\"7\"><span data-path-to-node=\"7,0\">Chez Silver Head Beauty, votre satisfaction est notre priorit\u00e9<\/span><span data-path-to-node=\"7,2\">. La pr\u00e9sente politique de retour s&rsquo;applique \u00e0 tous les achats effectu\u00e9s sur le site <a class=\"ng-star-inserted\" href=\"https:\/\/silverheadbeauty.com\/en\/\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwj246T7942VAxUAAAAAHQAAAAAQzAQ\">https:\/\/silverheadbeauty.com<\/a><\/span><span data-path-to-node=\"7,4\">. Elle est conforme au Code de la consommation fran\u00e7ais et au droit europ\u00e9en applicable aux ventes \u00e0 distance<\/span><span data-path-to-node=\"7,6\">.<\/span><\/p>\n<p data-path-to-node=\"8\">There is a file you can reference named \u00ab\u00a0Politique_Retour_Remboursement_SilverHead.pdf\u00a0\u00bb. Refer to this file by its name verbatim.<\/p>\n<h3 data-path-to-node=\"9\">1. DROIT DE R\u00c9TRACTATION L\u00c9GAL<\/h3>\n<h4 data-path-to-node=\"10\">1.1 D\u00e9lai et conditions<\/h4>\n<p id=\"p-rc_8a8b8b63c3f9b505-432\" data-path-to-node=\"11\"><span data-path-to-node=\"11,0\">Conform\u00e9ment aux articles L.221-18 et suivants du Code de la consommation, tout consommateur (personne physique agissant \u00e0 titre non professionnel) dispose d&rsquo;un droit de r\u00e9tractation de 14 jours calendaires \u00e0 compter de la r\u00e9ception de sa commande, sans avoir \u00e0 justifier de motifs ni \u00e0 payer de p\u00e9nalit\u00e9s<\/span><span data-path-to-node=\"11,2\">.<\/span><\/p>\n<p id=\"p-rc_8a8b8b63c3f9b505-433\" data-path-to-node=\"12\"><span data-path-to-node=\"12,0\">Ce d\u00e9lai de 14 jours commence \u00e0 courir<\/span><span data-path-to-node=\"12,2\"> :<\/span><\/p>\n<ul data-path-to-node=\"13\">\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-434\" data-path-to-node=\"13,0,0\"><span data-path-to-node=\"13,0,0,0\">\u00c0 compter du jour de r\u00e9ception du colis pour les commandes mono-produit<\/span><span data-path-to-node=\"13,0,0,2\">.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-435\" data-path-to-node=\"13,1,0\"><span data-path-to-node=\"13,1,0,0\">\u00c0 compter du jour de r\u00e9ception du dernier article pour les commandes multi-produits livr\u00e9es s\u00e9par\u00e9ment<\/span><span data-path-to-node=\"13,1,0,2\">.<\/span><\/p>\n<\/li>\n<\/ul>\n<h4 data-path-to-node=\"14\">1.2 Produits exclus du droit de r\u00e9tractation<\/h4>\n<p id=\"p-rc_8a8b8b63c3f9b505-436\" data-path-to-node=\"15\"><span data-path-to-node=\"15,0\">Conform\u00e9ment \u00e0 l&rsquo;article L.221-28 du Code de la consommation, le droit de r\u00e9tractation ne s&rsquo;applique pas aux produits suivants<\/span><span data-path-to-node=\"15,2\"> :<\/span><\/p>\n<ul data-path-to-node=\"16\">\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-437\" data-path-to-node=\"16,0,0\"><span data-path-to-node=\"16,0,0,0\">Produits descell\u00e9s apr\u00e8s livraison ne pouvant \u00eatre retourn\u00e9s pour des raisons d&rsquo;hygi\u00e8ne ou de protection de la sant\u00e9 (ex : produits cosm\u00e9tiques ouverts, applicateurs, accessoires de soins)<\/span><span data-path-to-node=\"16,0,0,2\">.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-438\" data-path-to-node=\"16,1,0\"><span data-path-to-node=\"16,1,0,0\">Produits confectionn\u00e9s selon les sp\u00e9cifications du consommateur ou nettement personnalis\u00e9s<\/span><span data-path-to-node=\"16,1,0,2\">.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-439\" data-path-to-node=\"16,2,0\"><span data-path-to-node=\"16,2,0,0\">Produits susceptibles de se d\u00e9t\u00e9riorer ou de se p\u00e9rimer rapidement<\/span><span data-path-to-node=\"16,2,0,2\">.<\/span><\/p>\n<\/li>\n<\/ul>\n<blockquote data-path-to-node=\"17\">\n<p id=\"p-rc_8a8b8b63c3f9b505-440\" data-path-to-node=\"17,0\"><span data-path-to-node=\"17,0,0\"><b data-path-to-node=\"17,0,0\" data-index-in-node=\"0\">Attention :<\/b> Tout produit cosm\u00e9tique dont le scell\u00e9 de protection a \u00e9t\u00e9 retir\u00e9 ou endommag\u00e9 ne pourra pas \u00eatre repris<\/span><span data-path-to-node=\"17,0,2\">.<\/span><\/p>\n<\/blockquote>\n<h3 data-path-to-node=\"18\">2. PROC\u00c9DURE DE RETOUR<\/h3>\n<p id=\"p-rc_8a8b8b63c3f9b505-441\" data-path-to-node=\"19\"><span data-path-to-node=\"19,0\">Pour effectuer un retour, suivez les \u00e9tapes ci-dessous<\/span><span data-path-to-node=\"19,2\"> :<\/span><\/p>\n<ol start=\"1\" data-path-to-node=\"20\">\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-442\" data-path-to-node=\"20,0,0\"><span data-path-to-node=\"20,0,0,0\"><b data-path-to-node=\"20,0,0,0\" data-index-in-node=\"0\">Notification :<\/b> Notifiez votre d\u00e9cision de r\u00e9tractation par email \u00e0 contact@silverheadbeauty.com dans le d\u00e9lai de 14 jours suivant la r\u00e9ception<\/span><span data-path-to-node=\"20,0,0,2\">. Indiquez votre num\u00e9ro de commande, les produits concern\u00e9s et le motif (facultatif)<\/span><span data-path-to-node=\"20,0,0,4\">.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-443\" data-path-to-node=\"20,1,0\"><span data-path-to-node=\"20,1,0,0\"><b data-path-to-node=\"20,1,0,0\" data-index-in-node=\"0\">Confirmation :<\/b> Attendez la confirmation de retour de notre service client (sous 48h ouvr\u00e9es)<\/span><span data-path-to-node=\"20,1,0,2\">. Vous recevrez les instructions d&rsquo;exp\u00e9dition et, si applicable, une \u00e9tiquette de retour<\/span><span data-path-to-node=\"20,1,0,4\">.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-444\" data-path-to-node=\"20,2,0\"><span data-path-to-node=\"20,2,0,0\"><b data-path-to-node=\"20,2,0,0\" data-index-in-node=\"0\">Emballage :<\/b> Emballez soigneusement les produits dans leur emballage d&rsquo;origine, non ouverts et non utilis\u00e9s, avec tous les accessoires et la facture<\/span><span data-path-to-node=\"20,2,0,2\">.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-445\" data-path-to-node=\"20,3,0\"><span data-path-to-node=\"20,3,0,0\"><b data-path-to-node=\"20,3,0,0\" data-index-in-node=\"0\">Exp\u00e9dition :<\/b> Exp\u00e9diez le colis \u00e0 l&rsquo;adresse indiqu\u00e9e dans notre email de confirmation, dans les 14 jours suivant votre notification de r\u00e9tractation<\/span><span data-path-to-node=\"20,3,0,2\">.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-446\" data-path-to-node=\"20,4,0\"><span data-path-to-node=\"20,4,0,0\"><b data-path-to-node=\"20,4,0,0\" data-index-in-node=\"0\">Suivi :<\/b> Conservez la preuve d&rsquo;exp\u00e9dition (num\u00e9ro de suivi)<\/span><span data-path-to-node=\"20,4,0,2\">. Silver Head Beauty ne pourra \u00eatre tenu responsable des colis perdus sans preuve d&rsquo;envoi<\/span><span data-path-to-node=\"20,4,0,4\">.<\/span><\/p>\n<\/li>\n<\/ol>\n<ul data-path-to-node=\"21\">\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-447\" data-path-to-node=\"21,0,0\"><span data-path-to-node=\"21,0,0,0\">Adresse email de contact pour les retours : contact@silverheadbeauty.com<\/span><\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"22\">3. \u00c9TAT DES PRODUITS RETOURN\u00c9S<\/h3>\n<p id=\"p-rc_8a8b8b63c3f9b505-448\" data-path-to-node=\"23\"><span data-path-to-node=\"23,0\">Pour \u00eatre accept\u00e9, tout produit retourn\u00e9 doit respecter les conditions suivantes<\/span><span data-path-to-node=\"23,2\"> :<\/span><\/p>\n<ul data-path-to-node=\"24\">\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-449\" data-path-to-node=\"24,0,0\"><span data-path-to-node=\"24,0,0,0\">Produit dans son \u00e9tat d&rsquo;origine, non utilis\u00e9<\/span><span data-path-to-node=\"24,0,0,2\">.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-450\" data-path-to-node=\"24,1,0\"><span data-path-to-node=\"24,1,0,0\">Emballage intact, non ouvert, scell\u00e9 de protection non retir\u00e9<\/span><span data-path-to-node=\"24,1,0,2\">.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-451\" data-path-to-node=\"24,2,0\"><span data-path-to-node=\"24,2,0,0\">Tous les accessoires, notices et \u00e9l\u00e9ments d&rsquo;origine inclus<\/span><span data-path-to-node=\"24,2,0,2\">.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-452\" data-path-to-node=\"24,3,0\"><span data-path-to-node=\"24,3,0,0\">Retourn\u00e9 dans les 14 jours suivant la notification de r\u00e9tractation<\/span><span data-path-to-node=\"24,3,0,2\">.<\/span><\/p>\n<\/li>\n<\/ul>\n<p id=\"p-rc_8a8b8b63c3f9b505-453\" data-path-to-node=\"25\"><span data-path-to-node=\"25,0\">Silver Head Beauty se r\u00e9serve le droit de refuser le retour ou de d\u00e9duire une d\u00e9cote sur le remboursement si le produit a \u00e9t\u00e9 utilis\u00e9, endommag\u00e9, ou retourn\u00e9 incomplet<\/span><span data-path-to-node=\"25,2\">. Dans ce cas, le client sera inform\u00e9 par email avant toute d\u00e9cision<\/span><span data-path-to-node=\"25,4\">.<\/span><\/p>\n<h3 data-path-to-node=\"26\">4. REMBOURSEMENT<\/h3>\n<h4 data-path-to-node=\"27\">4.1 D\u00e9lai de remboursement<\/h4>\n<p id=\"p-rc_8a8b8b63c3f9b505-454\" data-path-to-node=\"28\"><span data-path-to-node=\"28,0\">Conform\u00e9ment \u00e0 l&rsquo;article L.221-24 du Code de la consommation, Silver Head Beauty proc\u00e8de au remboursement dans un d\u00e9lai maximum de 14 jours \u00e0 compter de<\/span><span data-path-to-node=\"28,2\"> :<\/span><\/p>\n<ul data-path-to-node=\"29\">\n<li>\n<p data-path-to-node=\"29,0,0\">La r\u00e9ception des produits retourn\u00e9s, <b data-path-to-node=\"29,0,0\" data-index-in-node=\"37\">OU<\/b><\/p>\n<p id=\"p-rc_8a8b8b63c3f9b505-455\" data-path-to-node=\"29,0,1\">\n<\/li>\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-456\" data-path-to-node=\"29,1,0\"><span data-path-to-node=\"29,1,0,0\">La r\u00e9ception de la preuve d&rsquo;exp\u00e9dition du retour (si ant\u00e9rieure \u00e0 la r\u00e9ception)<\/span><span data-path-to-node=\"29,1,0,2\">.<\/span><\/p>\n<\/li>\n<\/ul>\n<h4 data-path-to-node=\"30\">4.2 Modalit\u00e9s de remboursement<\/h4>\n<p id=\"p-rc_8a8b8b63c3f9b505-457\" data-path-to-node=\"31\"><span data-path-to-node=\"31,0\">Le remboursement est effectu\u00e9 par le m\u00eame moyen de paiement que celui utilis\u00e9 lors de la commande, sauf accord expr\u00e8s du client pour un autre mode<\/span><span data-path-to-node=\"31,2\">. Aucun frais suppl\u00e9mentaire n&rsquo;est factur\u00e9 pour le remboursement<\/span><span data-path-to-node=\"31,4\">.<\/span><\/p>\n<p id=\"p-rc_8a8b8b63c3f9b505-458\" data-path-to-node=\"32\"><span data-path-to-node=\"32,0\">Le remboursement comprend<\/span><span data-path-to-node=\"32,2\"> :<\/span><\/p>\n<ul data-path-to-node=\"33\">\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-459\" data-path-to-node=\"33,0,0\"><span data-path-to-node=\"33,0,0,0\">Le prix des produits retourn\u00e9s<\/span><span data-path-to-node=\"33,0,0,2\">.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-460\" data-path-to-node=\"33,1,0\"><span data-path-to-node=\"33,1,0,0\">Les frais de livraison initiaux (uniquement si la totalit\u00e9 de la commande est retourn\u00e9e, et au tarif standard)<\/span><span data-path-to-node=\"33,1,0,2\">.<\/span><\/p>\n<\/li>\n<\/ul>\n<p id=\"p-rc_8a8b8b63c3f9b505-461\" data-path-to-node=\"34\"><span data-path-to-node=\"34,0\">Les frais de retour sont \u00e0 la charge du client, sauf dans les cas suivants<\/span><span data-path-to-node=\"34,2\"> :<\/span><\/p>\n<ul data-path-to-node=\"35\">\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-462\" data-path-to-node=\"35,0,0\"><span data-path-to-node=\"35,0,0,0\">Produit d\u00e9fectueux ou non conforme \u00e0 la commande<\/span><span data-path-to-node=\"35,0,0,2\">.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-463\" data-path-to-node=\"35,1,0\"><span data-path-to-node=\"35,1,0,0\">Erreur d&rsquo;exp\u00e9dition de notre part<\/span><span data-path-to-node=\"35,1,0,2\">.<\/span><\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"36\">5. PRODUIT D\u00c9FECTUEUX, ENDOMMAG\u00c9 OU NON CONFORME<\/h3>\n<p id=\"p-rc_8a8b8b63c3f9b505-464\" data-path-to-node=\"37\"><span data-path-to-node=\"37,0\">Si vous recevez un produit d\u00e9fectueux, endommag\u00e9 lors du transport ou non conforme \u00e0 votre commande, contactez-nous dans les 3 jours ouvr\u00e9s suivant la r\u00e9ception \u00e0 contact@silverheadbeauty.com en joignant<\/span><span data-path-to-node=\"37,2\"> :<\/span><\/p>\n<ul data-path-to-node=\"38\">\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-465\" data-path-to-node=\"38,0,0\"><span data-path-to-node=\"38,0,0,0\">Votre num\u00e9ro de commande<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-466\" data-path-to-node=\"38,1,0\"><span data-path-to-node=\"38,1,0,0\">Des photos du produit et de l&#8217;emballage<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-467\" data-path-to-node=\"38,2,0\"><span data-path-to-node=\"38,2,0,0\">Une description du probl\u00e8me constat\u00e9<\/span><\/p>\n<\/li>\n<\/ul>\n<p id=\"p-rc_8a8b8b63c3f9b505-468\" data-path-to-node=\"39\"><span data-path-to-node=\"39,0\">Dans ce cas, Silver Head Beauty prend en charge les frais de retour et vous propose, selon votre choix <\/span><span data-path-to-node=\"39,2\">:<\/span><\/p>\n<ul data-path-to-node=\"40\">\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-469\" data-path-to-node=\"40,0,0\"><span data-path-to-node=\"40,0,0,0\">Le remplacement du produit (sous r\u00e9serve de disponibilit\u00e9)<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-470\" data-path-to-node=\"40,1,0\"><span data-path-to-node=\"40,1,0,0\">Un remboursement int\u00e9gral<\/span><\/p>\n<\/li>\n<\/ul>\n<p id=\"p-rc_8a8b8b63c3f9b505-471\" data-path-to-node=\"41\"><span data-path-to-node=\"41,0\">Ces dispositions s&rsquo;appliquent sans pr\u00e9judice de la garantie l\u00e9gale de conformit\u00e9 (art. L.217-3 du Code de la consommation, 2 ans) et de la garantie contre les vices cach\u00e9s (art. 1641 du Code civil, 2 ans \u00e0 compter de la d\u00e9couverte du vice)<\/span><span data-path-to-node=\"41,2\">.<\/span><\/p>\n<h3 data-path-to-node=\"42\">6. \u00c9CHANGES DE PRODUITS<\/h3>\n<p id=\"p-rc_8a8b8b63c3f9b505-472\" data-path-to-node=\"43\"><span data-path-to-node=\"43,0\">Silver Head Beauty ne pratique pas l&rsquo;\u00e9change direct de produits<\/span><span data-path-to-node=\"43,2\">. Si vous souhaitez obtenir un produit diff\u00e9rent, nous vous invitons \u00e0<\/span><span data-path-to-node=\"43,4\"> :<\/span><\/p>\n<ol start=\"1\" data-path-to-node=\"44\">\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-473\" data-path-to-node=\"44,0,0\"><span data-path-to-node=\"44,0,0,0\">Retourner le produit concern\u00e9 selon la proc\u00e9dure d\u00e9crite \u00e0 l&rsquo;article 2<\/span><span data-path-to-node=\"44,0,0,2\">.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-474\" data-path-to-node=\"44,1,0\"><span data-path-to-node=\"44,1,0,0\">Passer une nouvelle commande pour le produit souhait\u00e9<\/span><span data-path-to-node=\"44,1,0,2\">.<\/span><\/p>\n<\/li>\n<\/ol>\n<p id=\"p-rc_8a8b8b63c3f9b505-475\" data-path-to-node=\"45\"><span data-path-to-node=\"45,0\">Le remboursement du retour sera trait\u00e9 ind\u00e9pendamment de la nouvelle commande<\/span><span data-path-to-node=\"45,2\">.<\/span><\/p>\n<h3 data-path-to-node=\"46\">7. COMMANDES PROFESSIONNELLES (B2B)<\/h3>\n<p id=\"p-rc_8a8b8b63c3f9b505-476\" data-path-to-node=\"47\"><span data-path-to-node=\"47,0\">Les droits de r\u00e9tractation l\u00e9gaux d\u00e9crits dans la pr\u00e9sente politique s&rsquo;appliquent exclusivement aux consommateurs (personnes physiques agissant \u00e0 titre non professionnel)<\/span><span data-path-to-node=\"47,2\">. Les conditions de retour applicables aux commandes professionnelles (B2B) sont d\u00e9finies dans les conditions g\u00e9n\u00e9rales de vente professionnelles ou par accord contractuel sp\u00e9cifique<\/span><span data-path-to-node=\"47,4\">.<\/span><\/p>\n<p id=\"p-rc_8a8b8b63c3f9b505-477\" data-path-to-node=\"48\"><span data-path-to-node=\"48,0\">Pour toute demande de retour dans le cadre d&rsquo;une commande professionnelle, contactez-nous \u00e0 contact@silverheadbeauty.com<\/span><span data-path-to-node=\"48,2\">.<\/span><\/p>\n<h3 data-path-to-node=\"49\">8. FORMULAIRE DE R\u00c9TRACTATION<\/h3>\n<p id=\"p-rc_8a8b8b63c3f9b505-478\" data-path-to-node=\"50\"><span data-path-to-node=\"50,0\">Conform\u00e9ment \u00e0 l&rsquo;annexe de l&rsquo;article R.221-1 du Code de la consommation, vous pouvez utiliser le formulaire de r\u00e9tractation ci-dessous (son utilisation n&rsquo;est pas obligatoire)<\/span><span data-path-to-node=\"50,2\"> :<\/span><\/p>\n<h4 data-path-to-node=\"51\">FORMULAIRE DE R\u00c9TRACTATION<\/h4>\n<ul data-path-to-node=\"52\">\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-479\" data-path-to-node=\"52,0,0\"><span data-path-to-node=\"52,0,0,0\"><b data-path-to-node=\"52,0,0,0\" data-index-in-node=\"0\">\u00c0 l&rsquo;attention de :<\/b> LEADER COSMETICS GROUP LTD &#8211; Silver Head Beauty, 58 rue de Monceau, CS 48756, 75380 Paris CEDEX 08<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-480\" data-path-to-node=\"52,1,0\"><span data-path-to-node=\"52,1,0,0\"><b data-path-to-node=\"52,1,0,0\" data-index-in-node=\"0\">Email :<\/b> contact@silverheadbeauty.com<\/span><\/p>\n<\/li>\n<\/ul>\n<p id=\"p-rc_8a8b8b63c3f9b505-481\" data-path-to-node=\"53\"><span data-path-to-node=\"53,0\">Je\/Nous (*) vous notifie\/notifions (*) par la pr\u00e9sente ma\/notre (*) r\u00e9tractation du contrat portant sur la vente du\/des bien(s) (*) ci-dessous :<\/span><\/p>\n<ul data-path-to-node=\"54\">\n<li>\n<p data-path-to-node=\"54,0,0\"><b data-path-to-node=\"54,0,0\" data-index-in-node=\"0\">Command\u00e9(s) le (*) \/ re\u00e7u(s) le (*) :<\/b><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"54,1,0\"><b data-path-to-node=\"54,1,0\" data-index-in-node=\"0\">Num\u00e9ro de commande :<\/b><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"54,2,0\"><b data-path-to-node=\"54,2,0\" data-index-in-node=\"0\">Nom du\/des consommateur(s) :<\/b><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"54,3,0\"><b data-path-to-node=\"54,3,0\" data-index-in-node=\"0\">Adresse du\/des consommateur(s) :<\/b><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"54,4,0\"><b data-path-to-node=\"54,4,0\" data-index-in-node=\"0\">Signature du\/des consommateur(s)<\/b> <i data-path-to-node=\"54,4,0\" data-index-in-node=\"33\">(uniquement en cas de notification sur papier)<\/i> :<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"54,5,0\"><b data-path-to-node=\"54,5,0\" data-index-in-node=\"0\">Date :<\/b><\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"55\"><i data-path-to-node=\"55\" data-index-in-node=\"0\">(*) Rayez la mention inutile.<\/i><\/p>\n<h3 data-path-to-node=\"57\">9. CONTACT SERVICE RETOURS<\/h3>\n<p id=\"p-rc_8a8b8b63c3f9b505-483\" data-path-to-node=\"58\"><span data-path-to-node=\"58,0\">Pour toute question relative \u00e0 un retour ou un remboursement<\/span><span data-path-to-node=\"58,2\"> :<\/span><\/p>\n<ul data-path-to-node=\"59\">\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-484\" data-path-to-node=\"59,0,0\"><span data-path-to-node=\"59,0,0,0\"><b data-path-to-node=\"59,0,0,0\" data-index-in-node=\"0\">Email :<\/b> contact@silverheadbeauty.com<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-485\" data-path-to-node=\"59,1,0\"><span data-path-to-node=\"59,1,0,0\"><b data-path-to-node=\"59,1,0,0\" data-index-in-node=\"0\">Site :<\/b> <a class=\"ng-star-inserted\" href=\"https:\/\/silverheadbeauty.com\/en\/\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwj246T7942VAxUAAAAAHQAAAAAQgwU\">https:\/\/silverheadbeauty.com<\/a> (formulaire de contact)<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_8a8b8b63c3f9b505-486\" data-path-to-node=\"59,2,0\"><span data-path-to-node=\"59,2,0,0\"><b data-path-to-node=\"59,2,0,0\" data-index-in-node=\"0\">D\u00e9lai de r\u00e9ponse :<\/b> sous 48h ouvr\u00e9es<\/span><\/p>\n<\/li>\n<\/ul>\n<p id=\"p-rc_8a8b8b63c3f9b505-487\" data-path-to-node=\"61\"><span data-path-to-node=\"61,0\"><b data-path-to-node=\"61,0\" data-index-in-node=\"0\">Derni\u00e8re mise \u00e0 jour :<\/b> 17 juin 2026<\/span><span data-path-to-node=\"61,2\">\u00a0<\/span><\/p>\n<p data-path-to-node=\"61\">\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Applicable \u00e0 compter du 17 juin 2026 &#8211; Conforme aux articles L.221-18 et s. du Code de la consommation Chez Silver Head Beauty, votre satisfaction est notre priorit\u00e9. La pr\u00e9sente politique de retour s&rsquo;applique \u00e0 tous les achats effectu\u00e9s sur le site https:\/\/silverheadbeauty.com. Elle est conforme au Code de la consommation fran\u00e7ais et au droit [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-138","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Politique de retour Silver Head Beauty conforme aux articles L.221-18 et suivants du Code de la consommation, applicable depuis le 17 juin 2026.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/silverheadbeauty.com\/en\/politique-de-retour-remboursement\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.2.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"-\" \/>\n\t\t<meta property=\"og:type\" 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